How to Return Your Purchase

At Wheel Tire Safari, we aim to provide high-quality wheels and tires that meet your needs. However, if you need to return an item, please follow these guidelines to ensure a smooth and efficient process:

  1. Unopened Items: If you decide you no longer want an item and it is still unopened, please ship it back to us within 30 days of receipt. We will issue a full refund once we receive the returned product.

  2. Opened but Unused Items: If the item has been opened but remains unused and uninstalled, you may return it within 30 days. A $25 re-stocking fee will be deducted from your refund. To qualify for a refund, the item must be returned in its original packaging and condition.

  3. Installed or Used Items: For safety reasons, we cannot accept returns on items that have been installed or used. This policy ensures the integrity and safety of our products for all customers.

  4. Incorrect or Misfit Items: If you receive an item that is different from what you ordered or does not fit as advertised, please contact us within 30 days. We will work with you to resolve the issue promptly.

Return Instructions

  1. Initiate the Return: To start the return process, please contact us via email within 30 days of your purchase. We will provide you with a return form and a Pre-Paid Return Shipping Label. The return label allows you to ship the item back to us at no additional cost. However, please note that if the return is not due to our error, a return shipping charge will be deducted from your refund.

  2. Packaging: Ensure that the product is carefully packaged in its original packaging to prevent damage during transit. Items damaged due to insufficient packaging may not be eligible for a refund.

  3. Processing Refunds: Upon receipt of your returned item, we will process your refund within 3 business days. You will receive an email notification once your refund has been processed.

  4. Additional Assistance: If you encounter any issues or need further assistance with your return after following the online return process, please contact us via email with any questions or concerns.

Defective Items

If you believe an item is defective, please click here to access warranty information and instructions on how to proceed.

For more detailed information or assistance, visit our website at wheeltiresafari.com or reach out to our customer service team. We are here to ensure your satisfaction and address any concerns you may have.